When you open an account with betjelle, we collect only the details needed to operate it — your login credentials, payment records from rails like Nagad, Upay and Bank Transfer, and device information used to keep your session secure. Access and eligibility depend on your local law and the region you are in; this policy explains exactly what we hold and how you can act on it.
Account data only
Nagad & Upay records covered
No third-party sale of your data
Right to review and correct
POLICY SCOPE DETAIL
What This Policy Covers on betjelle
This policy applies to every interaction you have with betjelle — creating an account, logging in from your phone or browser, and completing a transaction through Nagad, Upay or Bank Transfer. We collect your name, contact detail, device identifier and transaction reference at the point each event occurs. We do not collect data beyond what is needed to run your account and process your payments. Payment records are stored against your account wallet so you can review them after login. We keep these records for as long as your account remains active and for any period required by applicable law. If your account is closed, we retain only what law requires and remove the rest within a reasonable period after closure. We do not sell your personal data to third parties for marketing. Where we share data — for example, with a payment processor completing your Nagad or Bank Transfer — we share the minimum needed for that transaction to complete. Any third party we work with is bound by a data-handling obligation consistent with this policy. Availability and applicable rules depend on your local law and the eligible region you access the site from.
Nagad
Nagad transaction references are stored in your account wallet and visible after login.
Upay
Upay payment records are tied to your account ID and retained in line with this policy.
Bank Transfer
Bank Transfer details are logged at the point of instruction and held only as long as required.
INSIDE VS OUTSIDE
Where This Policy Applies
This policy covers your betjelle account, your on-site activity and the payment transactions you initiate with us. It does not extend to third-party services that open in a separate window or app, even if you reached them from a link on our site. The four areas below mark the boundary clearly so you know what we are responsible for and what falls outside our control.
Account Access
Login sessions, password changes and device-linked security events are fully within this policy. We log these to protect your account and can share the record with you on request.
Transactions
Deposits and withdrawals made through Nagad, Upay or Bank Transfer are recorded here. The payment processor handles the transfer itself; we hold the reference and outcome on our side.
Site Content
Pages you visit, game sessions you open and the duration of those sessions are covered. We use this to serve your account correctly — not to profile you for external advertising.
Third-Party Services
External links, wallet provider apps and any site you reach after leaving betjelle operate under their own privacy terms. We have no control over what those services collect once you are on their platform.
YOUR ACCOUNT RIGHTS
Practical Actions You Can Take Under This Policy
You have concrete rights over the data we hold on your account. Reviewing your transaction history is straightforward — log in, go to your account wallet, and the full record of Nagad, Upay and Bank Transfer activity is listed there. If any detail looks wrong, you can raise a correction request directly through our support channel and we will verify against the stored record. If you want to know what broader personal data we hold — beyond the transaction log — you can request a summary by contacting us at the address in the Support section below. We aim to respond within a reasonable period; the exact timeframe may vary depending on the complexity of your request and any legal obligations that apply in your eligible region. Closing your account does not automatically erase all records; we explain retention periods in the Details section above.
Review Your Records
After login, your account wallet shows every payment event. Check each entry against your Nagad or Bank Transfer confirmation to spot any mismatch.
Correct Account Details
Name, contact or login details that need updating can be changed in account settings or flagged to support if the field is not editable directly.
Request a Data Summary
Write to us using the contact path in the Support section. State clearly what you are requesting — transaction data, profile data or both — and we will respond in line with our obligations.
Close and Remove
Requesting account closure starts the removal process for non-mandatory data. We will confirm what is removed and what we are required by law to keep.
REACH US DIRECTLY
How to Contact betjelle About This Policy
If you have a question about how we handle your data, or want to act on any of the rights described above, reach us through any of the three paths below. For account-specific queries — such as a payment record discrepancy on a Nagad or Upay transaction — include your account reference so we can locate the correct record quickly. Response times depend on query complexity and your eligible region.
Email Support
Send your privacy or data query to our support address listed in your account dashboard after login. State your account reference and the specific record or data point in question.
Live Chat
The chat option in your account panel connects you to our support team for faster queries. Suitable for short clarifications on policy scope or account data questions.
Account Dashboard
Many data points — transaction logs, device sessions and contact details — are visible directly after login. Check there first; it is often the quickest path to the record you need.
HOW WE HANDLE DATA
Data Handling, Cookies and Account Security
We apply data-handling practices intended to keep your information accurate, limited to what is needed and accessible only to you and the systems processing your transactions. Cookies on betjelle are used to maintain your login session and remember device preferences — not to track you across external websites. You can manage cookie settings through your browser; clearing them will end your current session and require a fresh login.
Account Security
Login sessions are tied to your device until you log out or the session expires. If you access the account from a new device, a verification step is shown. We do not store payment PIN details on our side.
Data Retention
We keep active account data for as long as the account is open. Payment records for Nagad, Upay and Bank Transfer are retained in line with applicable legal periods, then removed.
Cookie Use
Session cookies keep you logged in during your visit. Preference cookies remember display settings. We do not use advertising cookies or share cookie data with external ad networks.
Policy Changes
When this policy changes, the updated version is posted at this address. Continued use of the account after an update is posted means the new terms apply. You can request a summary of changes by contacting support.
POLICY FAQ
Common Questions About This Privacy Policy
The questions below reflect what account holders ask most when reading this policy. If your question is not covered here, use the support paths listed in the Contact section above.
What personal data does betjelle collect when I open an account?
We collect your name, contact detail, login credentials and device information at registration. After that, we record payment events — including Nagad, Upay and Bank Transfer references — and session activity needed to keep your account running correctly.
Can I see the payment records betjelle holds for my account?
Yes. Log in and open your account wallet — every transaction reference for Nagad, Upay and Bank Transfer is listed there. If a record is missing or looks wrong, contact support with your account reference and we will check against the stored log.
Does betjelle share my data with third parties?
We share only what is needed for a specific transaction to complete — for example, the reference and amount for a Bank Transfer or Nagad deposit. We do not sell your data or pass it to advertising networks. Any processor we use handles it under a data obligation consistent with this policy.
How long does betjelle keep my data after I close my account?
Non-mandatory data is removed once your account is closed and the removal process completes. Payment and identity records required by applicable law in your eligible region are kept only for the period that law requires, then deleted.
How do I request a correction to my account details?
Editable fields — contact details, display name — can be updated in account settings after login. If a field is locked or you need a transaction record corrected, contact support by email or chat and include your account reference so we can locate the right record.
What do betjelle's cookies actually do?
Session cookies keep your login active during a visit. Preference cookies remember your display settings between visits. We do not use cookies to track activity outside betjelle or to serve external advertising. Clear them in your browser settings at any time; this will end your current session.
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